2. DO YOUR HOMEWORK
Complexity in the workplace means employees are constantly on the brink of information overload. When information grows too complex, people glaze over. Leaders must work through the complexity, search for meaning and come out on the other side with a clear message.
3. SAY IT SUCCINCTLY
Send a message so crystal clear that anyone can understand it. Try to use fewer words. When writing email or reports, refine how it’s communicated to maximize the impact.
4. EXPLAIN WHY
People want to understand that what they do has meaning and purpose. They need to know how their task contributes on a strategic level. Striking an authoritative tone or keeping people on a need-to-know basis shows leadership weakness, not strength.
5. INVITE QUESTIONS
Explain objectives and the big picture. Invite questions. Hearing something does not equal someone understanding it. People start at different places. Tune into their various communication styles and then adapt the message to reach people meaningfully.
6. DIRECT PEOPLE
Tell staff what they need to do and keep it simple. Synthesis and understanding mean nothing without the payoff of action. Therefore, make the course of action easy to follow and urgent. The fewer calls to action, the better. Ideally, ask for just one thing.
7. SHOW OPTIMISM
When discussing the state of affairs with employees, try to broadcast the quiet confidence and enthusiasm of a leader. Optimism fuels growth and creativity. When leadership believes in the best outcomes, they unleash unparalleled opportunities to make them happen.
8. PICK TEAM MEMBERS CAREFULLY
Apply big picture, forward thinking to everyday decisions, starting with your team. Pick people who will grow, and plan for resilience. Accept short-term pain, such as investing in the equipment and training, as part of the long-term gain.
9. EXPERIMENT AND INNOVATE
People love innovation that simplifies and improves their lives. Delivering that innovation to customers and employees will win them over. And if something fails to work, so be it, just try something else. Stay nimble and open to new tactics.